Terms & Conditions

Before making a reservation for a trek, excursion, or expedition, ensure that you take a moment to carefully understand the terms and conditions we have put up. In order to guarantee that you comprehend the schedule and nature of the trip you are doing and to obtain an even better experience, we highly recommend that you read the Trip Info related to your trip before making your reservation.

Your reservation will be confirmed by us on the understanding that you have read and accepted the Booking Conditions we have implied, which comprise the whole agreement between you and our agency. According to the trip details, the services to be rendered are those mentioned in a separate section & the excludes also have a separate portion in the detailed trek blog.

Documents

It is vital that you possess an up-to-date passport and have secured all necessary visas, permits, and certifications. Your passport has to be valid for a minimum of six months after the trip ends. You are in charge of making sure you have the appropriate visas, permits, and certifications for your travel; for further information, see the Trip Info section of the trek you are interested in.

If you are denied entrance into a nation due to not having the proper passport, tourist visa, or other travel documents, we are not liable. If you are denied entrance, you will be deemed to have canceled the trip.

Personal Info

You have to submit all the information requested on the application in order for us to verify your trip plans. Full name as listed on your passport, birthdate, gender, country, passport number, issue date, expiration date, and any existing health problems that could interfere with your ability to finish your travel plans are all required data.

Medical Documents

No matter your age, you must present a medical certificate from a doctor attesting to your fitness for high-altitude hiking if you want to travel more than 6,000 meters. Similarly, hikers who are over 65 should get a physical examination to determine their suitability for the trail. For hikers over 65, a medical clearance document is necessary before beginning any journey.

Cost Fluctuation & Exclusions

If suppliers change their prices before the trip starts, every quote we present is subject to change. We maintain the right to modify, add, or remove any portion of the schedule as circumstances warrant.

We retain the right, under certain circumstances, to change the pricing. However, we shall only take fair action in situations such as those involving changes in price-setting factors such as inflation, gasoline prices, currency rate swings, government measures, and other running costs.

The cost of your trip does not include airport taxes, visa fees, insurance for travel, overweight luggage fees, additional meals, tips for guides and porters, laundry, drinks, hot showers in lodges, medical costs, or other personal expenses.

Liability

While providing treks, expeditions, lodging, transportation, logistics, and other services, we only act as an intermediary with the explicit agreement that we will not be held accountable or liable for any mistake, harm, theft, postponement, or inconvenience resulting from the travel arrangements made by our company, guides, or representatives.

While every reservation is welcomed and handled with the highest care, no liability is assumed for any modification or departure due to uncontrollable circumstances. Furthermore, in accordance with the Nepal Act, we are not obligated to provide insurance for public liability.

Booking Policy

These policies are there to employ fair booking procedures and to ensure that your seats are booked. Here’s everything you need to know about booking a trekking trip with us: Booking Policy rules.

1. Unless specified otherwise, trekking and expedition packages will be in USD.
   To process a booking, we require a non-refundable deposit of 30% of the total cost of the trek (per individual). Reservations are not processed without the deposit.
2. We accept payment via credit/debit cards and bank transfers. Payment may be made as a whole or in part, up to the total cost of the trek or expedition, upon your arrival in Nepal or in Kathmandu before the commencement of your trek or expedition. The total cost of the trek or expedition may be paid during booking.
3. No refunds will be processed for portions of the trek or expedition that are not utilized if you choose to exit the trek or expedition.
4. For the safety of the trekking group, our trekking leader or guide may remove participants from the group for illegal or unsafe activities or serious disruptions to the trek or expedition.
5. Some situations will impact the itinerary that we have no control over. Examples are cancellations of flights, severe weather, heavy snowfalls, landslides, road blockages, and restrictions set by the government. We will do our best to accommodate a new, viable, and safe itinerary. However, the cost of these unforeseen events will be incurred by the client and include meals and lodging.

Cancellation Policy

The money paid to the firm will not be reimbursed after the trip has started since the company is not liable for the client’s choice to withdraw or terminate the excursion. If the client does not use any of the services featured in the itinerary or journey, including lodging, touring, food, transport, etc., no reimbursements or carryovers will be given for what was not used during the trip.

A few of the stated criteria may vary since the firm will use its discretion when determining the terms for the reimbursements. The firm reserves the right to terminate any trips that clients have scheduled before a formal agreement is signed or the trip is assured to go ahead.

If the Trip is Canceled Because of Hill Sherpa Trekking (by us), your full payments are 100% refundable. But if the trip is canceled because of you (clients), here’s detailed info based on the time you decide to cancel the trip:

1. If the trip is cancelled before one year of the scheduled start, 35% of the total payment will not be reimbursed.
2. If the trip is cancelled before 9 months of the scheduled start, 45% of the total payment will not be reimbursed.
3. If the trip is cancelled before 6 months of the scheduled start, 60% of the total payment will not be reimbursed.
4. If the trip is cancelled before 3 months of the scheduled start, 75% of the total payment will not be reimbursed.
5. If the trip is cancelled less than 1 month before the scheduled start, 90% of the total payment will not be reimbursed.
6. 100% of the total payment made will be withheld if you cancel the trip 15 days before the scheduled trip.

Medical Report

Before leaving for the journey, we will need a legally documented medical report from an accredited medical facility. We must have confidence in the trekker’s well-being and overall health. Any medical illnesses or difficulties must be disclosed to the company at the commencement of the booking.

The participant’s healthcare and evacuation costs will not be covered by the firm, and it will not be held liable for any accidents. As a result, before scheduling a trip with us, we ask that our clients see their physicians for a comprehensive examination and immunization. A customer may also ask the company for extra services based on the duration of their journey if needed.